Dashboard
Learn more about your dashboard.
7 articles
- Comment se calcule le coefficient d'avis en ligne en plus ?FrançaisLe tableau de bord des avis en ligne vise à montrer la progression du taux de réponse de vos clients. Jetons-y un coup d'oeil.
- How does the handling time calculation work?Find out how the handling time is calculated in the InputKit platform.
- How is a metric calculated?
- How is calculate the level of satisfaction (CSAT)?
- How is calculated the Net Promotor Score (NPS)?
- Industry Average
- What's Customer Effort Score? (CES)Explanation of what is the Customer Effort Score (CES)