Centre d'aide InputKit 2
140 articles
Getting Started
Discover the basics of InputKit and learn how to set up your account successfully. This section walks you through installation, first steps, and an overview of key features.
- Contacting the InputKit support team
- Google My Business Connection GuideThis guide explains how to connect your Google My Business account to InputKit in order to centralize the management of your Google reviews.
- How to Handle Unhappy Customers
- How to Respond to an Google Review on InputKitLearn how to respond to an online review directly from the InputKit platform.
- InputKit GlossaryThis glossary helps you better understand the terms used within the InputKit platform.
- Migration Guide: Moving from the Classic InputKit Version to the New Version
- Welcome to InputKitThis quick guide will help you understand the interface and navigate easily through the main sections of the platform.
- What Is a Sequence?
Configuration
Configure InputKit to fit your organization’s needs. Here you’ll find guides on managing users, locations, automations, and integrations to ensure smooth operations.
- Account Settings
- Automatic feedback sharing with employees
- Client Organization Settings
- Company Settings
- Custom FieldsLearn everything you need to know about custom fields in the InputKit platform.
- Customer Management SettingsLearn where to view and update your customer information in InputKit.
- Edit Notification SettingsThis article explains how to access and configure your notification settings in InputKit to stay informed according to your preferences.
- Edit Sequence SettingsLearn how to edit your sequence settings in InputKit.
- Employee Settings
- How to add employee email addresses
- How to create your signature
- Le menu Actions RapidesFrançais
- Location Settings
- Review Widget
- Sequence sending strategies
- User Roles in InputKitLearn more about user roles on InputKit.
Using InputKit
Master InputKit’s main features in your daily workflow. From sending surveys to managing alerts and employee evaluations, this section helps you get the most out of the platform.
- AI Assistant
- AI Google reply settings
- Automatic Google Review Replies
- Automatically redirect to Google after completing a questionnaire
- Benchmark Sector
- Comment se calcule le coefficient d’avis en ligne ?Français
- Comment se calcule le Net Promoter Score (NPS) ?Français
- Comment se calcule le niveau de satisfaction (CSAT) ?Français
- Edit or Disable the Hyperlink
- Email stepLearn how to edit different parts of the email sent to your clients.
- Executive Report on the dashboard
- How is handling time calculated
- How the Discussion Thread works
- How to add a note to a Google review
- How to add custom fields in the Hyperlink step
- How to change the time of a scheduled bulk send
- How to create a sequence from A to Z
- How to customize questions for a specific location?
- How to customize the dashboard
- How to delete a customer’s responses
- How to delete a questionnaire sending
- How to Delete Questions in a Sequence
- How to edit a response in a completed survey
- How to generate a QR code for a sequence
- How to import a file for manual sending in InputKitThis article explains the import steps and checks required to ensure a successful send.
- How to make a Scale Matrix question's item required or optional
- How to reply in the conversation thread using AI
- How to Reply to an Anonymous Customer
- How to Share a Client Response Within Your Organization
- How to use a sequence hyperlink to allow clients to submit feedback themselves
- Image Format for SequencesGuide to Optimizing Your Images in InputKit
- InputKit IAFrançaisModule InputKit IA : transformez vos commentaires clients en décisions concrètes
- L’étape AvisFrançais
- Managing Facebook reviews
- Managing Google reviews in InputKit
- Question Display Logic
- Question types
- Reply templates
- Review gating and displaying the Google review step
- SMS Sendings
- SMS step
- Weekly Tips
Reports & Analytics
Track your team’s performance and customer satisfaction using InputKit’s dashboards and reports. Learn how to interpret your KPIs and export your data easily.
- Employee metricsThis article explains how employee metrics work and how they are calculated.
- How does the satisfaction determinant work?
- How to analyze Google review acquisition
- How to evaluate multiple employee types (technicians, sales representatives, etc.)
- How to get an overview of question responses
- How to send a report by email
- How to Use Competitor Tracking in InputKit
- How to view performance indicators and reviews for a specific location
- How to view the response percentage for a question
- Monthly Report
- Sendings Report
- Weekly Summary
Integrations
Connect InputKit with your existing tools to automate your processes. This section explains how to activate and configure available integrations
- Comment connecter InputKit à QuickBooksFrançaisDécouvrez comment connecter InputKit à Quickbooks
- How to claim your business Google pageThis article explains how to request access to manage your business Google page
- How to configure a sending delay with your integration
- How to connect Cliniciel to InputKit
- How to Connect Discord to InputKit
- How to connect Dynamics 365 to InputKit
- How to connect Fresha to InputKit
- How to connect GEM-CAR to InputKit
- How to Connect Genesys Cloud to InputKitHow to connect the Genesys Cloud integration to InputKit and configure sending triggers based on call wrap-up codes.
- How to connect GoRendezvous to InputKit
- How to connect Guesty to InputKit
- How to Connect HubSpot to InputKit
- How to connect InputKit and Zapier
- How to connect InputKit to Bookeo
- How to Connect InputKit to Claude
- How to connect InputKit to Facebook
- How to connect InputKit to GOrendezvous
- How to connect InputKit to Slack
- How to connect Jane App to InputKit
- How to Connect Medesync to InputKit
- How to connect Myle to InputKit
- How to connect Omnimed to InputKit
- How to connect Plannit to InputKit
- How to connect PlanOps to InputKit
- How to connect Square to InputKit
- How to connect Teams to InputKit
- How to create a Google Business Profile ?
- How to Export a Medesync Appointment List for a Manual Sending in InputKitThis article explains how to create a custom report in Medesync to export a list of appointments and import it into InputKit for a manual or mass sending.
- How to Find Your API Key on InputKit
- How to link your InputKit locations to your Google Business Profile locationsThis guide explains how to match your InputKit locations with your Google Business Profile locations when your organization has multiple branches or physical locations.
- InputKit Chrome Extension
- MyleHow to export a MYLE (Medfar) appointment file
- New InputKit Chrome Extension: Connect Your Appointment Software More Easily
- PC Voyages – How Triggers Work and How to Connect to InputKit
Facturation et compte
Dépannage et FAQ
- Automatically Include the Invoice Number in Your Messages
- Can a notification be assigned to multiple users?
- Can We Adjust the NPS Satisfaction Determinant to Redirect Only Clients Who Answer 10/10?
- FAQ - Guide InputKitFrançaisToutes les réponses à vos questions concernant le Guide InputKit.
- How can I track my customer satisfaction from my physical location, without collecting my customers’ email address or phone number?
- How to automatically share positive feedback with employees
- How to block sendings during the night
- How to change the time period shown on the dashboard and in reports
- How to display custom fields in response details
- How to Export or Delete a Client’s or Patient’s Personal Data
- How to remove a dissatisfied customer alert
- How to start your free trial
- How to Track the Customer Excellence Award in InputKit
- How to unsubscribe a customer
- What Should I Do if One of My Employees Isn’t Receiving InputKit Communications ?
- What to do if SMS sends are not working
- Why am I receiving notifications when a customer is satisfied?
- Why do your Google reviews temporarily disappear before showing up again?
- Why does InputKit need specific access to your Google account?